Good As New > Customer Experience

Customer Experience

We are independent, with customer interests central to our services.

Good As New are geared up to deal with a wide range of customer requirements, from undertaking large fleet contracts with International Companies, right through to a small bumper scuff gained from Mrs. Smith’s gate post!

For customers wanting an insurance repair at a manufacturer approved centre, you will find all aspects of the process to be handled in a professional, efficient manner. Our team is friendly and extremely helpful having “seen it all before”. Please feel free to call with questions or for assistance, remember it may be a stressful new experience for you but at Good As New we are dealing with claims daily and are well placed to guide you through the process. All customers are kept up to speed with progress and our open door policy invites customers to call in any time to discuss any concerns they may have. 

From initial enquiries and vehicle booking in dates, to repairing and getting your vehicle back on the road, you will have 24 hour access to a member of the team who will be on hand to keep you 'in the know'.  Whether it is advice on making an insurance claim, ideas on what you'd like doing to your vehicle or resolving the issue of a courtesy car to do the school run, you will find our team are always 100% committed to making the process as smooth and stress free as possible.

We use the Audatex estimating system, used by 85% of insurance companies to assess vehicle damage and provide a qualified estimate. This speeds up the estimate process to allow work on your vehicle to progress rapidly. A stress free experience for you, and a quick turnaround of your vehicle.